Plans and billing
Plans and billing
This is the only page in this documentation that talks about plans and limits — every other page describes what a feature does, not which plan it needs.
Plans
| Free | Basic | Pro | |
|---|---|---|---|
| Price | $0/month | $29/month | $69/month |
| Trial | — | 14 days | — |
| Projects | 1 | 3 | 20 |
| Surveys (across the whole account) | 1 | 5 | 50 |
| Responses per month | 100 | 5,000 | 100,000 |
| Analyzed answers per month | 50 | 500 | 2,000 |
| Extra analyzed answers | — | — | +1,000 for $30, up to 50,000 |
| Team members | 1 | 3 | 20 |
| Items per file import, paste or API request | 100 | 1,000 | 5,000 |
| Sending feedback through the API | — | ✓ | ✓ |
| Connecting an AI assistant (MCP) | — | ✓ | ✓ |
| Tracked insights (across the whole account) | 1 | 5 | 50 |
| Manual recompute | — | ✓ | ✓ |
Every plan includes conditional (follow-up) questions and insight generation.
If you move to a plan with a lower project limit, nothing is deleted or blocked: all your projects, surveys and responses stay as they are. Only creating a new project is refused until the number of projects is below the new limit. For example, a Basic account with 8 projects shows "8 of 3" and can create another project only after getting below 3. Tracked insights work the same way: they all keep being counted, and a Basic account with 12 of them shows "12 of 5" and can track another only after getting below 5.
What one AO is
An analyzed answer (AO) is the unit your monthly allowance is counted in. How many AO an answer uses depends on its length:
- One AO covers up to 1,000 counted characters of one answer.
- Each further started 1,000 counted characters uses one more AO. An answer always uses at least 1 AO.
- Spaces and line breaks at the start or end of an answer are not counted.
Not every character counts as one:
| Characters | Counted as |
|---|---|
| Letters without diacritics, digits, spaces, punctuation | 1 |
| Letters with diacritics (ą, ł, é, ü, ñ, ß and the like), Cyrillic and Greek letters | 2 |
| Chinese, Japanese and Korean characters | 3 |
| Emoji | 4 |
Examples:
| Answer | Counted characters | AO |
|---|---|---|
| 150 characters | 150 | 1 |
| Exactly 1,000 characters | 1,000 | 1 |
| 1,001 characters | 1,001 | 2 |
| 900 characters, 150 of them Polish letters | 1,050 | 2 |
| 2,000 characters, no diacritics | 2,000 | 2 |
| 2,000 characters, every letter with a diacritic | 4,000 | 4 |
Answers without text — ratings, single and multiple choice — use 1 AO each. A skipped answer uses none. The limit of 2,000 characters on a text answer in a survey does not change.
Seeing your plan and usage
Open Settings → Plan to see your account's current tier, its status (trialing, active, past due, canceled or expired), and how much of each limit — surveys, team members and insight recomputes — you've used this period.
Who can buy a paid plan
Free and the trial are open to everyone. Basic and Pro are sold to businesses only, not to consumers, and only in the countries you can pick under Settings → Company details. Buying or changing a paid plan is refused until your company details are saved there.
What the form asks for depends on the country:
| Country | Number | How your business is confirmed |
|---|---|---|
| EU, United Kingdom, Switzerland | VAT ID, required | Save and verify checks it in the official register, on every save |
| United States | EIN, optional — never a Social Security number | State and ZIP code (the ZIP code has to match the state), plus the box "I am buying for my business, not as a consumer." |
| Singapore | GST registration number or UEN, required — not a personal NRIC or FIN | The box "I am buying for my business, not as a consumer." |
- In Poland the VAT ID is your NIP. You don't have to be an active VAT payer — the business just can't be suspended or removed from the register.
- UK VAT IDs are verified by our team: the form asks you to contact us, and purchases are enabled within one business day.
- If the register for an EU or Swiss VAT ID doesn't answer, nothing is saved — try again later or contact us.
- With the declaration, your company details show Confirmed and the date you made it.
Changing plan and managing billing
On Settings → Plan, accounts that are on a trial or billed through Stripe have two buttons:
- Change plan opens a dialog to pick another plan.
- Manage billing opens the Stripe billing portal in a new tab, where you manage your payment method.
Below the usage figures, the Payments card lists your payments with date, description, amount and status (paid, failed or open).
Cancel your subscription
To stop paying, open Settings → Plan and select Cancel subscription. Only the account owner sees the button, and only for an active or past-due subscription billed through Stripe — not during a trial and not for accounts set up manually.
- Your plan stays active until the end of the current billing period, and you aren't charged again. After that the account moves to Free.
- Canceling cannot be undone from the panel. Once a subscription is canceled you can't change plan; Manage billing stays available.
- If you had a downgrade scheduled, canceling drops it.
You can only cancel from the panel — the Stripe billing portal doesn't offer it.